Christmas 2018 at Hybrid

 11th December 2018


Brett Newman Min

Brett Newman

Chief Operations Manager

Hybrid Services

The whole team at Hybrid would like to take this opportunity to wish all our customers, partners and suppliers a peaceful and relaxing holiday and look forward to a successful and exciting 2019.

The following information contains all you need to know regarding preparing your Mimaki for an extended break, our opening hours and the charity we're supporting. 

 

Charity information and link

This Christmas, Hybrid is supporting Cancer Research UK with a donation to help support the vital work they carry out.

 

Christmas 2018 Opening Hours 

General Opening Hours / Order Shipping 

Hybrid will be closing for the Christmas break at 5.30pm on Friday 21st December 2018. The office will remain closed until 9am on Wednesday 2nd January 2019.

Therefore, Friday 21st December is also the last day for placing orders to be shipped by our courier or Royal Mail. These will need to be shipped for delivery on the Saturday or the following Monday (Christmas Eve).

 

Technical Support 

In the first instance, you should contact your reseller to receive technical support, however, Hybrid will be providing skeleton, telephone based support; available on our usual number. Field engineer support will recommence in the New Year.

Preparing your Mimaki for an extended break 

With most companies expecting to shut down for an extended break over Christmas, Hybrid is keen to ensure your machines are properly prepared, so that come January, they don't present technical problems as a result of incorrect procedures being carried out. This information is current as of December 2018.

 When not using a machine for an extended period of time you should do one of two things:

  1. Leave the machine on standby. Only turn off the machine at the front panel, leave the power switches at the side of the machine turned on as this is better for circulation. It is also advised to turn off any heaters (if available on machine), because they are unnecessary and could turn into a hazard without appropriate supervision.

    or
  2. Perform Custody Wash as described in the operation manual. For all machines, there is a section in the operation manual "When the machine is not used for a long time (Custody Wash)" which can typically be found in Chapter 4 - Maintenance. 

It is important to ensure there is plenty of ink in the machine to allow the cleanings to take place and that you empty the waste tank in advance.

Should you have any questions, you should contact your reseller in advance of the Christmas break, or Hybrid's Technical Services team.

 

The whole team at Hybrid would like to take this opportunity to wish all our customers, partners and suppliers a peaceful and relaxing holiday and look forward to a successful and exciting 2019.