FAQs

If your Mimaki printer hasn’t been used for a week or more, please complete the following procedure:

Wipe over printer covers, table/bed ensuring no dust or debris remains.
Check condition of any consumable filters and replace if necessary.
Empty the Waste Ink.
Check Ink Dates - replace if required.
Perform “Disway Wash” as described in the User Guide.
Perform “Daily Maintenance” as described in the User Guide.
Finish with a “Normal Clean”.
Print a Test Draw. If any nozzles are missing, please carry out appropriate actions as outlined below.

Step	Symptom	Clean Type	Action
1	1 or 2 nozzles missing	Normal	Test Draw
2	More than 2 nozzles missing, or Step 1 failed to resolve	Hard followed by Soft	Test Draw
3	Many nozzles missing	Subtank / Overflow Maintenance followed by Normal Clean	Test Draw
4	Step 3 failed to resolve	Nozzle Wash 30min then repeat step 3	Test Draw
5	Step 4 failed to resolve	Email your reseller and advise that you have completed these steps. Please attach a photo of the Nozzle Test.

When not using a machine for an extended period of time you should do one of two things:

Leave the machine on standby. Only turn off the machine at the front panel, leave the power switches at the side of the machine turned on as this is better for circulation. It is also advised to turn off any heaters (if available on machine), because they are unnecessary and could turn into a hazard without appropriate supervision.

or

Perform Custody Wash as described in the operation manual. For all machines, there is a section in the operation manual "When the machine is not used for a long time (Custody Wash)" which can typically be found in Chapter 4 - Maintenance.
It is important to ensure there is plenty of ink in the machine to allow the cleanings to take place and that you empty the waste tank in advance. Should you have any questions, you should contact your reseller in advance of any required shutdown, or Hybrid's Technical Services team.

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