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Customer Care Programme

U1-supportlogoHybrid provides support for Mimaki customers old and new on a number of different levels.

Benefit from protecting your investment with one of Hybrid's customer care packages:

  • Priority response to breakdowns and failures
  • Immediate access to all new firmware developments from Mimaki
  • Guaranteed Mimaki original parts
  • Mimaki trained engineers up to date with all Mimaki developments
  • Telephone support from our help desk
  • Full cover on all print head and associated parts*

* Subject to exclusions detailed in our standard Terms & Conditions – available on request

Gold Customer Care Programme

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U1-technical-jv33Hybrid Gold Customer Care Programme

  • Unlimited parts & labour
  • Unlimited telephone support
  • Unlimited support via email / website
  • Unlimited remote dial-in support
  • Highest priority above all other support levels
  • Free firmware upgrades
  • 1 Day engineer callout target response time
  • 1 preventative maintenance visit per year
To apply for a Gold Customer Care Package, simply click here to complete the online application form.

Silver Customer Care Programme

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U1-technical-3Hybrid Silver Customer Care Programme

  • Unlimited labour
  • Parts charged at 25% discount
  • Unlimited telephone support
  • Unlimited support via email / website
  • Unlimited remote dial-in support
  • Free firmware upgrades
  • 2 Day engineer callout target response time
  • 1 preventative maintenance visit per year

 

To apply for a Silver Customer Care Package, simply click here to complete the online application form.

 

Ad hoc support

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U1-technical-2Ad hoc support

If you decide that a support package is not the best way forward for you at the moment, we are pleased to offer a ‘Pay As You Go’ service which you can use at any time. This option comprises a chargeable call out fee, which includes travel and the first hour on site. Each hour thereafter is then chargeable. All parts are charged at the normal rate and telephone support is provided free of charge.

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Why Choose Hybrid?

U1-technical-jv33

RHMleftquote

As the UK & Ireland's official distributor for Mimaki we are in the enviable position of having direct and unrivalled access to a wide range of Mimaki resources, unavailable to any other UK based company.

This unique status makes Hybrid the only realistic provider of quality technical support for your investment.

 RHMrightquote
Andy Lewis
Andy Lewis
Technical Services Manager - Hybrid

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