Hybrid's Technical Services Commitment

At Hybrid, we are committed to delivering the highest levels of customer service and technical support. Our technical team continually strives to support you, your staff, your business and your customers.

The team currently comprises ten full time service engineers with unrivalled knowledge and expertise in Mimaki products, strategically placed around the country to provide the fastest possible response times, regardless of your location.

All Hybrid's technical staff are directly employed by Hybrid. Able to respond immediately to telephone enquiries, with significant in-house and in-field response teams, we are totally committed to ensuring that in the unlikely event you have a problem with your machine, it's back up and running as quickly as possible.

Because Hybrid is the only company in the UK & Ireland with direct links to Mimaki, genuine Mimaki parts and technical hardware and software training, we are right at the cutting edge and best placed to support you.

Hybrid uses the latest CRM (Customer Relationship Management) systems to ensure the fluid transition of all technical calls and are currently pioneering web based Remote Log-in Software to allow live viewing of your computer; responding faster and often without the need for a site visit.

A call to Hybrid Technical Support will be handled by a team of experienced and knowledgeable Mimaki trained technical personnel.