Technological excellence and a partnership you can trust.

Class leading performance, peerless build quality and a wide range of innovative features keep Mimaki at the forefront of the industry. Choosing a Mimaki to grow your business was an excellent move, but we’re just as committed to ensuring your investment is correctly looked after through its life as we were about you making your original purchase decision.

With the Mimaki Customer Care Promise from Hybrid, whatever your technical support requirement, Hybrid guarantee that you and your Mimaki are expertly cared for.

Hybrid ...

... has the only fully Mimaki trained engineers in the UK.

... is the only source of genuine Mimaki parts in the UK.

... employs the highest number of engineers of any UK company offering exclusive Mimaki service.

... has the largest staffed call centre of any UK company offering Mimaki service.

... offers a guaranteed site response if your machine is down.

... engineers liaise closely with the call centre to ensure they have all the background information & parts they need on the day to fix the fault.

... is the only company in the UK with direct links to Mimaki for the latest tech bulletins, firmware, calibration equipment & specialist tools.

... offers free preventative maintenance visits under your contract.

... even covers some consumables (pumps, caps, dampers) along with deterioration and wear & tear.

... includes free unlimited software support - both via telephone & remote online access.